Shipping policy

Order Confirmation
After placing your order, you will receive a confirmation email. This confirms that your order has been successfully received and is being processed by our team.

Order Tracking
Once your parcel has been dispatched, you will receive a tracking number by email within 24 hours.

Delivery Times
Below are the estimated delivery timeframes for our orders:

Orders placed before 17:00 (GMT+10:00) Australian Capital Territory (Canberra, ACT) are processed the same business day.

Processing time: 2–3 business days (Monday–Friday)
Delivery time: 3–4 business days (Monday–Friday)

Delivery Charges
We offer free delivery on all orders. There is no minimum purchase requirement.

Delayed Orders
If your order has not arrived within the maximum estimated processing and delivery timeframe, please allow an additional three business days and check your tracking details. If your parcel still has not been delivered, contact us with your order number so we can assist you.

Damaged or Incorrect Orders
If your parcel arrives damaged or you receive the wrong item (such as an incorrect size or colour), please take clear photos of the issue and contact us with your order number. We will review the situation and provide a suitable solution.

If you have any questions about your shipment, please contact our customer support team by info@romysboutique.com , We are happy to assist you.

Store name: Romy's Boutique
Address: 300 Lockhart Road,
FLAT/RM A 12/F ZJ 300, Wan Chai,
Hong Kong
E-mail: info@romysboutique.com
Phone number: +31 6 26971467