Privacy policy

At Romy's Boutique, your privacy matters to us as much as the quality of what we offer. This Privacy Policy explains how we collect, use, and protect your personal data when you visit romysboutique.com, place an order, or contact our customer service team. By using our website, you agree to the practices set out below. If you do not agree, please do not use our services.

Who We Are

Store name: Romy's Boutique
Address: 300 Lockhart Road, FLAT/RM A 12/F ZJ 300, Wan Chai, Hong Kong
Email: info@romysboutique.com

Data We Collect

When you use our website, we may collect:

  • Technical data such as your IP address, browser type, and time zone
  • Personal information you provide when placing an order, such as your name, email address, phone number, shipping address, and payment details
  • Information you share when contacting us, such as support requests

How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Provide customer support
  • Protect our website and prevent fraud
  • Personalize your shopping experience
  • Send updates, offers, or marketing messages, but only if you have chosen to receive them

Sharing Your Data

We only share your data with trusted partners, such as:

  • Payment service providers
  • Shipping and delivery companies
  • Technical and marketing service providers such as Shopify

We never sell or rent your personal data.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Show you content tailored to your interests

You can disable cookies through your browser settings, though some website features may not work properly afterwards.

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Correct or delete your data
  • Restrict how your data is processed
  • Receive a portable copy of your data
  • Withdraw consent at any time, including unsubscribing from newsletters

To exercise any of these rights, please contact us at info@romysboutique.com.

Children's Privacy

Our services are intended for adults. We do not knowingly collect data from anyone under 18 years of age. If we discover that such data has been provided, we delete it immediately.

International Data Transfers

If you are located in Australia, please note that your personal information may be processed or stored outside of Australia, including in Hong Kong, by us and by our trusted partners such as payment providers, technology platforms, or shipping companies.

We take steps to ensure that any transfer of your data is handled securely and in line with applicable data protection standards.

Data Security and Retention

We take data security seriously and keep your information only as long as needed to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Romy's Boutique website, so please check back now and then.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Store name: Romy's Boutique
Address: 300 Lockhart Road, FLAT/RM A 12/F ZJ 300, Wan Chai, Hong Kong
Email: info@romysboutique.com

Thank you for trusting Romy's Boutique. Protecting your data is simply part of the experience we want to give you.