Frequently Asked Questions
When will my order arrive?
Orders are typically processed within 2–3 business days (Monday–Friday). Delivery usually takes an additional 3–4 business days (Monday–Friday). The estimated total delivery time is 5–7 business days from the date of purchase.
My order is delayed – what should I do?
Most orders arrive within the estimated timeframe. If your order has not been delivered after the expected delivery window plus 3 extra days, please contact us using the details below.
Do I pay for shipping?
No. Romy's Boutique offers free shipping on all orders within Australia.
What payment methods are accepted?
We provide secure payment options, including:
- Visa
- Mastercard
- American Express
- Discover
- Diner’s Club
- Paypal
Part of my order is missing – what should I do?
For larger orders, items may be dispatched in separate packages. If something is missing, it will usually arrive within 1–3 business days after the first parcel.
My package arrived damaged – what should I do?
If your item is damaged or faulty upon arrival, please contact us within 48 hours. We will arrange a return at no additional cost and offer either a replacement or a full refund.
Please contact us before sending any items back. Photo evidence is required to process claims.
Ordered the wrong size or product?
We offer free exchanges. Please return the item and place a new order for the preferred size or colour.
Contact
Store name: Romy's Boutique
Address: 300 Lockhart Road,
FLAT/RM A 12/F ZJ 300, Wan Chai,
Hong Kong
E-mail: info@romysboutique.com
Phone number: +31 6 26971467